Thank you for choosing BookaLift Executive Transfers & Concierge, a division of Hylton Transportation Inc.

Our goal is to provide every client with safe, reliable, and professional transportation. These Terms & Conditions help ensure a smooth experience for everyone while outlining our operating policies.

All reservations are subject to vehicle availability and confirmation by BookaLift.

To ensure accurate scheduling, customers are responsible for providing complete and accurate booking information, including:

• Pickup and destination locations
• Date and time of travel
• Passenger count
• Luggage requirements
• Flight, cruise, ferry, or FBO information where applicable
• Special requests or accessibility requirements

A reservation is considered confirmed only after BookaLift issues a booking confirmation.

Cancellations or booking modifications are accepted by telephone only.

A minimum of 24 hours’ notice is required for all cancellations.

Reservations cancelled with less than 24 hours’ notice may be charged the full reservation amount, including the applicable 15% gratuity.

All deposits are non-refundable.

If BookaLift is unable to complete a reservation due to an unexpected mechanical issue or circumstances within our reasonable control, we will make every reasonable effort to provide:

• A comparable replacement vehicle when available; or
• A transportation credit for future use at a mutually agreed date and time.

Quoted prices are based on the information provided at the time of booking.

Published and configured service prices are shown through BookaLift’s online booking system. Custom routes, hourly requirements, retained-chauffeur service, complex itineraries and requests not covered by a published option may require a custom quotation.

Additional charges may apply for:

• Additional stops
• Route changes
• Additional passengers
• Excess luggage
• Extended waiting time
• Customer-requested itinerary changes

Payments may be processed securely through our approved payment provider.

A 15% gratuity is automatically added at checkout unless otherwise stated in a written BookaLift agreement.

Approved corporate clients may qualify for account billing.

Customers should provide accurate flight, cruise, or FBO information when making their reservation.

BookaLift monitors available arrival information whenever reasonably possible; however, passengers are encouraged to notify us directly of significant travel changes.

For airport arrivals affected by a delayed flight, BookaLift provides a 30-minute grace period once the applicable pickup waiting period begins. After that grace period, additional waiting time is billed in 15-minute increments.

Passengers should remain reachable by text or telephone so arrival changes and chauffeur coordination can be managed as efficiently as possible.

Waiting periods for cruise terminal, private aviation, and other specialized services may differ depending on the service reserved and the booking confirmation.

A complimentary 10-minute waiting period is included with standard non-airport pickups unless otherwise stated in your booking confirmation.

For delayed airport arrivals, a 30-minute grace period applies once the applicable pickup waiting period begins. After the grace period, additional waiting time is billed in 15-minute increments.

For standard non-airport pickups, additional waiting time is billed at $1.00 per minute in 15-minute increments, unless otherwise stated in your booking confirmation.

Cruise terminal, private aviation, hourly, retained-chauffeur, and other specialized services may include different waiting provisions depending on the service reserved.

Clients accept financial responsibility for any damage caused by themselves or members of their party to vehicles operated by BookaLift or Hylton Transportation Inc.

Charges may include:

• Cleaning
• Repairs
• Replacement of damaged items
• Vehicle downtime
• Administrative costs

For the safety and comfort of all passengers:

• Smoking and vaping are prohibited.
• Alcohol and illegal drug consumption inside the vehicle are strictly prohibited.
• Standing through the sunroof is prohibited.
• Seatbelts must be worn whenever required by law.
• Passengers must follow all reasonable instructions provided by the chauffeur.

BookaLift reserves the right to terminate service without refund if passenger behaviour creates a safety concern or involves abusive, illegal, or disrespectful conduct.

For safety and legal compliance, BookaLift will never exceed the manufacturer’s approved seating capacity for any vehicle.

Seat count alone does not determine whether a vehicle is suitable for a reservation. Passenger count, checked luggage, carry-on luggage, oversized items, mobility equipment, child-safety requirements, route and vehicle configuration may all affect usable capacity.

BookaLift may recommend a larger vehicle, an additional vehicle, a luggage solution or another transportation arrangement when the requested passenger-and-luggage combination cannot be accommodated safely and comfortably in one vehicle.

Child safety seats should be requested at the time of booking. Availability may vary depending on vehicle assignment.

Passengers travelling between Canada and the United States are responsible for carrying all required travel documentation, including passports, visas, and any documents required by border authorities.

BookaLift is not responsible for delays, inspections, customs processing, or denied entry.

Safety is our highest priority.

BookaLift is not responsible for delays or cancellations caused by circumstances beyond our reasonable control, including:

• Severe weather
• Road closures
• Traffic collisions
• Wildfires
• Ferry disruptions
• Border delays
• Government restrictions
• Other unsafe road conditions

Every reasonable effort will be made to complete your transportation safely.

Passengers are responsible for their personal belongings.

BookaLift is not responsible for items left inside a vehicle; however, every reasonable effort will be made to locate and return lost property.

Additional delivery or shipping charges may apply.

BookaLift is committed to providing professional transportation services that are accessible whenever reasonably possible.

Customers requiring mobility assistance or other accommodations are encouraged to advise us at the time of booking so appropriate arrangements can be made.

Standard customer accounts remain subject to standard BookaLift pricing. Creating an account does not automatically provide a discounted rate.

Preferred pricing or discounts may be considered based on booking frequency and volume. Qualifying volume accounts may be eligible for discounts of up to 15%, subject to BookaLift approval and the terms of the applicable account arrangement.

Customer accounts are also intended to improve convenience and efficiency by reducing repetitive booking information and simplifying future reservations.

All outstanding balances must be paid in full before future reservations are accepted unless the customer maintains an approved corporate account in good standing.

Corporate invoices are expected to be paid according to the agreed payment terms.

BookaLift may update these Terms & Conditions from time to time to reflect operational improvements, legal requirements, or changes to our services.

The most current version will always be available on our website.

If you have questions regarding these Terms & Conditions or our transportation services, we’re happy to assist.

BookaLift Executive Transfers & Concierge
A division of Hylton Transportation Inc.