BOOKALIFT Terms & Conditions

To provide you with the highest level of service, please review the following terms and conditions carefully:

Cancellations

  • Cancellations are accepted by phone only. Please call 604-719-1947 to cancel or modify your booking.
  • A minimum of 24 hours’ notice is required for all cancellations. Failure to cancel within this window will result in full fare charges, including a 20% gratuity.
  • If BOOKALIFT is unable to accommodate your cancellation request, full charges (including gratuity) will still apply.

Deposits & Refunds

  • All deposits are non-refundable.
  • BOOKALIFT assumes no liability for mechanical issues during service. In such rare instances, we will provide a credit note for future use at a mutually agreed-upon date and time.

Client Responsibility & Damage Policy

  • Clients assume full financial responsibility for any damage caused to vehicles operated by Hylton Transportation Inc. or its subsidiaries.
  • A $100 fee will be charged per damaged area.
  • Minimum sanitation and detailing charges are $250.

Prohibited Conduct

  • Alcohol and drug consumption is strictly prohibited in all vehicles and is illegal under current laws. Clients are responsible for any fines or penalties resulting from violations.
  • Smoking is not permitted in any of our vehicles.
  • Standing through the sunroof is illegal and strictly forbidden.
  • The driver reserves the right to terminate service without refund in cases of blatant misconduct or disrespectful behavior from the client(s).

Waiting Time & Charges

  • A 10-minute grace period is provided. After that, a waiting time fee will apply, billed in 15-minute increments at $1.00 per minute.

Weather & Road Conditions

  • BOOKALIFT is not responsible for delays or cancellations caused by unsafe road conditions, including but not limited to road closures, accidents, or winter hazards.

Lost Items

  • BOOKALIFT is not liable for any personal belongings left in the vehicle.

Billing & Account Policy

  • All outstanding balances must be paid in full prior to your next booking, unless you hold a monthly account in good standing.
  • Monthly account holders are expected to settle their invoices by the due date.
  • For safety and compliance reasons, we do not exceed the seating capacity of our vehicles under any circumstances.

Thank you for choosing BOOKALIFT. We appreciate your business and look forward to serving you.

HYLTON TRANSPORTATION INC. DBA BOOKALIFT MANAGEMENT

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