When this policy applies

This Privacy Policy applies to personal information collected, used, stored or disclosed by Hylton Transportation Inc., operating as BookaLift, through our website, forms, booking and quotation systems, email, telephone communications, payments, transportation services, customer-support activities and ASK BookaLift™.

“Personal information” generally means information about an identifiable individual. It does not normally include business contact information used strictly for business communication where applicable law treats that information differently.

This policy does not govern the independent privacy practices of airlines, airports, ferry operators, payment processors, social networks, external websites or other independent service providers.

The information connected with your journey

The information we collect depends on how you interact with BookaLift and the transportation service you request.

Contact and identity information

• Name
• Email address
• Telephone number
• Mailing or billing address
• Company, organization or account information
• Preferred method of communication

Reservation and transportation information

• Pickup and destination addresses
• Travel dates, pickup times and itinerary details
• Passenger count and contact person
• Flight, airline, terminal, cruise, ferry, private aviation or FBO details
• Luggage quantity, skis, bicycles, mobility devices and oversized equipment
• Child-seat, accessibility, Meet & Greet and service preferences
• Special instructions, stops, return-travel requirements and custom-route information

Inquiry and communication information

• Messages submitted through contact or quotation forms
• Email and telephone correspondence
• Questions, feedback, complaints and service requests
• Cancellation, refund, delay, lost-property and reservation-change communications

Payment and transaction information

• Transaction amount and payment status
• Billing information
• Payment method type and limited card details provided by the processor
• Transaction reference, receipts, invoices, refunds and credits

Website and technical information

• Internet Protocol address
• Browser, device type and operating system
• Approximate location derived from technical data
• Pages visited, referring pages and time spent on the website
• Cookie identifiers, error records and security logs

Directly, automatically and through providers

We may collect personal information directly from you when you:

• Complete a contact, quote or booking form
• Reserve or request transportation
• Provide passenger, luggage, flight, cruise or itinerary details
• Send an email or call BookaLift
• Make a payment or request a refund
• Use ASK BookaLift™
• Submit feedback, a complaint or a lost-property report

Certain technical information may be collected automatically through cookies, analytics tools, server logs, security systems and similar technologies.

We may also receive limited information from the person or organization arranging transportation for you, payment processors, booking platforms, chauffeurs, transportation affiliates, airlines, airports, ferry operators and service providers involved in fulfilling your request.

Information is used for defined purposes

We may use personal information to:

• Respond to inquiries and prepare quotations
• Review availability and confirm transportation
• Select a suitable vehicle and coordinate a chauffeur
• Manage airport, cruise, ferry, FBO and regional transportation
• Process payments, gratuities, taxes, invoices, credits and refunds
• Send confirmations, receipts, pickup instructions and service updates
• Coordinate luggage, child seats, accessibility and special requests
• Provide customer support and manage complaints
• Operate, secure and improve the website and ASK BookaLift™
• Detect fraud, misuse, technical issues and security incidents
• Maintain accounting, tax, insurance and legal records
• Protect our legal rights and enforce agreements

We will not use personal information for a materially different purpose without obtaining additional consent where required.

Understanding what you are agreeing to

We seek consent appropriate to the sensitivity of the information, the context of the interaction and the purpose for which the information is collected.

Consent may be express or implied depending on the circumstances and applicable law. For example, when you provide passenger and itinerary details for a reservation, we may rely on your consent to use that information to arrange and complete the transportation.

Where information is collected for optional marketing, advertising or another secondary purpose, we will provide appropriate choices where required.

Information needed to deliver the journey

Transportation bookings may require information about several people, including the person making the reservation, passengers, a corporate travel coordinator or another authorized contact.

We use booking information to confirm availability, assign a suitable vehicle, coordinate a chauffeur, communicate pickup instructions, monitor relevant travel information and complete the requested service.

When you provide information about another passenger, you are responsible for having authority to provide it and for informing that person about the relevant BookaLift privacy practices.

Payment information is handled through approved providers

Online payments are processed through Square or another payment provider approved by BookaLift. These providers collect and process payment information under their own privacy notices, security practices and terms.

BookaLift may receive transaction information such as:

• Name and billing address
• Transaction amount
• Payment status
• Payment method type
• Limited card information
• Transaction reference number
• Receipt, refund, dispute or credit information

We do not intentionally store complete payment-card numbers or card-security codes in ordinary BookaLift website records.

Do not send complete payment-card information by ordinary email, through a general contact form or through ASK BookaLift™.

Square’s privacy notice for customers making payments is available at squareup.com .

Information submitted to the travel companion

ASK BookaLift™ is an informational travel and transportation assistant. When you use it, BookaLift and its technology providers may process the question, conversation context and technical information needed to generate a response, protect the service and improve reliability.

Do not enter payment-card numbers, passwords, government identification numbers, detailed medical records or confidential business information into ASK BookaLift™.

ASK BookaLift™ does not independently confirm a reservation, authorize a refund or make a legally binding pricing decision. Transportation remains subject to BookaLift review and confirmation.

How the website recognizes and measures activity

Our website may use cookies and similar technologies to operate essential features, remember preferences, maintain security, understand website performance and improve the visitor experience.

Cookies may be used for:

• Website and booking functionality
• Security and fraud prevention
• Remembering user preferences
• Forms and session management
• Measuring page visits and website performance
• Understanding how visitors reach and use the website
• Marketing or advertising where enabled and permitted

You may be able to block, restrict or delete cookies through your browser settings. Disabling essential cookies may affect website, booking or form functionality.

Where required, we will provide a cookie-consent or preference tool for non-essential technologies.

You control promotional messages

We may send marketing emails or promotional communications when you have requested them, provided consent or where otherwise permitted by applicable law.

You may unsubscribe using the method provided in a marketing message or by contacting BookaLift.

Unsubscribing from marketing does not prevent us from sending reservation, payment, pickup, safety, account, security or customer-service communications.

We do not sell personal information

BookaLift does not sell or rent personal information to unrelated parties for their independent use.

We may share information with trusted parties where reasonably necessary, including:

• Chauffeurs, dispatch personnel and transportation affiliates
• Booking, website-form and customer-support providers
• Square and other payment or invoicing providers
• Website hosts, cloud services and technical providers
• Email and communications providers
• Analytics, security and fraud-prevention providers
• AI and software providers supporting ASK BookaLift™
• Hotels, event planners or travel coordinators when authorized
• Accounting, legal, insurance and professional advisers
• Government, regulatory or law-enforcement authorities where legally required

Service providers are expected to use information only for the services they provide or as otherwise permitted by law.

Business transactions

Personal information may be reviewed or transferred as part of a proposed or completed financing, restructuring, sale, merger, acquisition or transfer of all or part of the business, subject to appropriate confidentiality and legal requirements.

Some providers may operate outside Canada

Certain service providers, platforms, cloud systems, email providers, analytics tools, payment processors, software providers or contractors may store or process information outside British Columbia or Canada.

When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, governments, law-enforcement agencies or regulatory authorities under local law.

We use reasonable care when selecting providers and limit information shared to what is reasonably necessary for the service being provided.

We do not keep information indefinitely without reason

Personal information is retained only as long as reasonably necessary to:

• Complete the purpose for which it was collected
• Maintain reservation and transaction records
• Provide transportation and ongoing customer support
• Meet accounting, tax, insurance and legal obligations
• Resolve disputes and complaints
• Prevent fraud and maintain security
• Enforce agreements and protect legal rights

Retention periods vary according to the type and sensitivity of the information, the service relationship and applicable legal requirements.

When information is no longer reasonably required, we may securely delete, destroy, anonymize or de-identify it.

Reasonable safeguards for information entrusted to us

We use administrative, technical and organizational safeguards appropriate to the nature and sensitivity of the information under our control.

Safeguards may include:

• Password-protected systems and authentication
• Secure website connections
• Access controls
• Software updates and backups
• Spam, security and fraud monitoring
• Limited access to booking and customer records
• Approved payment and hosting providers
• Secure deletion or disposal practices

No internet transmission, email system, cloud platform, website or storage method can be guaranteed to be completely secure.

You are responsible for protecting your passwords, devices and confidential information sent from your own systems.

You may ask about your personal information

Subject to applicable legal exceptions, you may request access to personal information that BookaLift holds about you.

You may also request correction of information that is inaccurate or incomplete.

To protect privacy, we may need to verify your identity before responding to a request.

In some circumstances, access may be limited or refused where permitted or required by law, including where disclosure would reveal another person’s information, confidential commercial information or legally privileged material.

Consent may be withdrawn in appropriate circumstances

You may withdraw consent to certain uses of your information by contacting BookaLift, subject to legal, contractual and operational restrictions.

Withdrawal of consent may affect our ability to provide transportation, complete a booking, process a payment or continue a service relationship.

Some information may still need to be retained or used to meet legal, accounting, security, dispute-resolution or contractual obligations.

Reservations are arranged by adults

Our website and booking services are intended for adults arranging transportation. We do not knowingly ask children to create accounts or independently submit personal information.

An adult arranging transportation may provide limited information about a child passenger when reasonably necessary for child seating, safety, identification or service coordination.

Parents and guardians may contact BookaLift concerning a minor’s information.

Other websites have their own privacy practices

Our website may contain links to airlines, airports, ferry operators, attractions, payment platforms, mapping services, social networks and other external resources.

BookaLift does not control the privacy practices, security, content or policies of independent third parties.

Review the privacy notice of any external website or service before providing personal information.

How we respond to a privacy or security incident

If we become aware of unauthorized access, loss, disclosure or use of personal information, we will assess the circumstances and take reasonable steps to contain and investigate the incident.

Where required by applicable law, we may notify affected individuals, regulators, law-enforcement authorities, service providers or other relevant parties.

We may also take steps to reduce further harm, improve safeguards, recover information, reset credentials or change internal practices.

Keeping our privacy practices current

We may update this Privacy Policy to reflect changes to our website, transportation services, technology, providers, business structure or legal obligations.

The updated version will be posted on this page with a revised effective date.

Material changes may also be communicated through the website, booking process, email or another appropriate method where required.

Questions, requests or concerns

Contact the BookaLift Privacy Officer if you have a question about this policy, want to request access or correction, wish to withdraw consent, or have a concern about how your information has been handled.

Email: info@bookalift.com

Phone: +1 604 719 1947

Mail:
Privacy Officer
Hylton Transportation Inc.
3750 Cartier Street
Vancouver, BC V6H 3C3

Please include enough information for us to understand and respond to your request. Do not send passwords, complete payment-card information or highly sensitive information by ordinary email.

If a privacy concern is not resolved after contacting BookaLift, you may contact the Office of the Information and Privacy Commissioner for British Columbia .